General Terms and Conditions of Sale (G.T.C) – AvenueMac

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By placing an order and accepting these terms, you agree that the following general conditions govern your purchase of parts and repair tools for the repair of computers and other electronic products from AvenueMac.

AvenueMac, located at 78 Avenue des Champs-Élysées, Office 562, 75008 Paris, FRANCE, can be reached by phone at +33 1 84 80 09 38 or by email at contact@avenue-mac.com.

These common terms are identified below and will have the following meanings:

“Business customer” refers to a person who purchases one or more products from AvenueMac as part of their commercial, industrial, craft, or professional activity, whether acting personally or through another person acting on behalf of or for the benefit of the business.

“Consumer customer” refers to a person who purchases one or more products from AvenueMac and is not a business customer.

“AvenueMac product” refers to new parts or refurbished parts (“Refurbished Parts”). Refurbished Parts have been tested and have met AvenueMac’s functional requirements. Therefore, Refurbished Parts are equivalent to new parts in terms of performance and reliability.

“AvenueMac Tools” refers to the tools, equipment, and related materials purchased from our store for the purpose of performing a repair on a device.

1. USE OF AVENUEMAC PRODUCTS

You are purchasing one or more Products from AvenueMac for use in repairing a specific computer (referred to as the “repaired computer”). In addition, AvenueMac may provide you with tools for rental purposes. The general conditions of such rental are defined in the rental terms and conditions found below.

You agree to use AvenueMac Products to repair the repaired computer in a manner consistent with these general conditions. If you are a Consumer Customer, AvenueMac Products are intended to be used solely for the repair for which they were purchased and may not be resold or transferred in any other way. For certain products, AvenueMac recommends the use of additional equipment and/or tools (such as gloves and tweezers).

Before performing any repair, you acknowledge and agree that: (1) you will have reviewed, familiarized yourself with, and understood all maintenance documentation related to any repair to be performed on each computer, including but not limited to process steps, tools, and materials required for the repair; (2) you will have access to the necessary tools, materials, and workspace for the repair; (3) you are comfortable with and capable of performing the repair; and (4) you may lose some or all functionality of your device during the repair, including during any necessary system configuration after the repair.

2. DATA LOSS

We understand that user data (including photos, contacts, and files of all types) is valuable. Data loss during repair is always possible, and in some cases, data may be erased or be unrecoverable. You agree that it is your sole responsibility to back up all existing data, software, and/or programs on your computer before performing a repair. AvenueMac will not be responsible for: (1) any loss, recovery, or compromise of data, software, or programs; (2) any inability to use your computer resulting from a repair performed using an AvenueMac product; or (3) any form of temporary or permanent damage to your computer resulting from a repair performed using an AvenueMac product, unless such loss or damage is caused by a defective AvenueMac product.

3. ORDERING, ORDER ACKNOWLEDGMENT, AND ORDER ACCEPTANCE

To order products from the AvenueMac store, you may visit the Store website at https://avenue-mac.com/. Then simply add the products you want to your cart, place your order (using the payment method of your choice), and have your items shipped to yourself or to a person designated by you.

You will have the opportunity to review your order— including product details, price, and shipping fees— before submitting it. Once you have placed your order, we will provide you with an online order number.

After receiving your order, we will send you a confirmation email, in most cases within one business day. The order confirmation email does not mean that we accept your order; it simply confirms that we have received it. Once we have processed your order and prepared it for shipment, we will send you an email indicating that we have accepted your order, which will include shipping details (“the shipping notification email”). We reserve the right to decline your order before sending the shipping notification email, particularly if the requested product is unavailable. We will inform you of the reason for this refusal and will not charge you for the order. To ensure product availability, we do not accept your order until we have prepared your product for shipment. In most cases, the processing time is one week for items in stock. For items not in stock, you will receive the shipping notification email when the item becomes available and ready to ship, but in all cases no later than the estimated delivery time provided at checkout. Once we have sent the shipping notification email and you have received it, a contract is formed between AvenueMac and you. Order information will be processed in accordance with our privacy policy, available below.

The shipping notification email will specify the price of the AvenueMac Product(s). All listed prices include value-added tax (“VAT”). If the VAT rate changes between the order confirmation email and the shipping notification email, we will adjust the VAT rate you pay, unless you have already paid the full amount before the VAT rate change took effect.

4. SHIPPING AND DELIVERY

Shipping fees may or may not apply depending on the destination. Orders containing multiple items will be shipped together once all products are in stock, and no later than 7 days from the day following the shipping notification email.

When AvenueMac handles the shipping of products you purchase from the store, the risk of loss or damage to AvenueMac Products transfers to you when you, or a person designated by you, physically take possession of the AvenueMac Products. Ownership of the AvenueMac Products transfers to you when you, or a person designated by you, physically take possession of the AvenueMac Products. If you encounter any delivery issues, contact AvenueMac to find a solution.

5. SAFETY AND DISPOSAL OF LITHIUM-ION BATTERIES

Battery safety is a very important concern when repairing a device with an integrated lithium-ion battery. Improper use or mishandling of lithium-ion batteries can result in fire, injury, or death. For your safety, if you are not comfortable performing battery replacements or other repairs, seek help from a technician with the necessary knowledge and experience. Improper battery replacement, incorrect handling of parts, or failure to follow instructions can also result in data loss or damage to your device, its parts, or your other property. Review all battery safety instructions in the manufacturer’s maintenance documentation and follow the workspace and handling guidelines before beginning a repair. If the battery is dented, punctured, or otherwise damaged, or if it cannot be removed from the device, stop the repair, consult the battery safety instructions in the manufacturer’s documentation, reassemble the device, and stop using it.

Lithium-ion batteries are hazardous waste. Used lithium-ion batteries must be disposed of separately from household waste and in accordance with local environmental laws and regulations, for example by bringing them to a designated collection point set by local authorities.

6. RIGHT OF WITHDRAWAL AND RETURNS

You have the right to cancel your order and return an AvenueMac product for any reason, or without providing a reason, within 30 days from the day you, or a person designated by you, took physical possession of the AvenueMac product.

You may cancel your order at any time after receiving the order confirmation email, but before receiving the shipping notification email. Once you have received the shipping notification email, you must follow the return procedure described below.

Returns must be made within 30 days from the day you, or a person designated by you, took possession of the AvenueMac product in accordance with Article 4 above (the “Return Period”). AvenueMac only accepts returns of products purchased from the store that are returned in new, unused, unaltered condition and in their original packaging. To initiate a return, contact us at any time during the Return Period to inform us of your intention to return or cancel the order.

Please note that tools that have been used are not eligible for return. This exclusion applies from the moment the tools are used.

You can inform us of your intention to cancel your order or return a product by filling out the request form available [here].

Once you have informed us of your intention to return the AvenueMac product, send it back to us with the return slip, original packaging, and included accessories (if any). You have an additional 14 days after notifying us to send back the AvenueMac Product(s). If the returned AvenueMac product is damaged, we may deduct the reduced value of the AvenueMac product from your refund amount.

All returned AvenueMac Products are subject to our inspection and approval before a refund is issued. For any AvenueMac product returned that we agree to refund under these conditions, we will issue a refund equal to the original purchase price and applicable taxes paid for the returned AvenueMac product and shipping fees (except for premium shipping fees exceeding the basic delivery option offered at purchase) to the original payment method used for the purchase. Payment will be made no later than 14 days from our receipt of the returned AvenueMac product or, if earlier, 14 days from receiving proof from you that you sent back the returned AvenueMac Products. The time for the refund to appear in your account varies depending on the payment method used and the credit card issuer. Except in cases where the AvenueMac product is incorrect or defective, return shipping costs are your responsibility.

If you receive an AvenueMac product you did not order or if an AvenueMac product is missing from your order, contact AvenueMac as soon as possible after receiving the shipment and we will assist you in resolving the issue. Describe the incorrect or missing AvenueMac Product(s) and attach photos if possible.

Once you have received the AvenueMac Product(s), we ask you to:

1. check as soon as possible that the AvenueMac Product(s) show no visible signs of shipping damage; and

2. if you discover visible signs of shipping damage, notify AvenueMac promptly within a reasonable timeframe.

Nothing in this return policy affects your rights or remedies under legal warranties, applicable manufacturer warranties, or commercial warranties, including the rights you have to return defective products during the AvenueMac Limited Warranty period for AvenueMac Products (French commercial warranty).

7. AVENUEMAC LIMITED WARRANTY

AvenueMac Products are covered by the French commercial warranty which, subject to certain limitations and exceptions described therein, provides remedies for AvenueMac Products showing defects in materials or workmanship during the warranty period (which, for used products, is 180 days from the initial retail purchase date, and for new products, is 1 year from the initial retail purchase date). If you are a Consumer Customer, you may also be entitled to repair or replacement under consumer law outside the warranty period. Damage caused to the repaired computer by your repair is not covered by AvenueMac’s standard hardware warranty for the repaired computer or by any other warranty. Such damage may be subject to out-of-warranty repair fees or render the repaired computer ineligible for repair. AvenueMac does not provide technical support for repairs.

8. CONSUMER RIGHTS

If you are a Consumer Customer, the AvenueMac Limited Warranty (French commercial warranty) is separate from and supplementary to the legal warranties provided by French consumer law, and you may have free recourse against AvenueMac in the event of non-conformity in addition to the AvenueMac Limited Warranty for AvenueMac Products (French commercial warranty). AvenueMac may process data relating to any consumer claim in accordance with its privacy policy.

Consumer customers benefit, in all cases, from the legal warranty of conformity and the legal warranty against hidden defects under French consumer law. To exercise your consumer rights, contact us using the details provided at the beginning of these terms.

9. PAYMENTS

Payments for AvenueMac products may be made by credit card or by bank transfer.

We reserve the right to verify the identity of the cardholder. To ensure that your credit or debit card is not being used without your consent, we will validate the name, address, and other personal information you provide during the order process against information held by the card issuer and the payment processor. By accepting these general terms and conditions, you consent to such verification checks being carried out. All cardholder information is secured through a payment gateway, and credit card information is not stored on AvenueMac’s website.

If you pay by credit card, when you place your order, we may block an amount equivalent to the total order amount on your credit card. If we do not receive authorization from your credit card issuer, we will notify you so that you can provide another payment method. Your credit card will be charged as soon as we accept your order.

10. BUSINESS PURCHASES

If you are a Business Customer, you will not benefit from the legal consumer rights provided under French law.

If you are a Business Customer, except for liabilities arising from our deliberate misconduct or gross negligence and liabilities that cannot legally be limited, our total liability to you will not exceed the total cost of your order.

11. GENERAL

If a court determines that any provision of these terms is unlawful, the other provisions will remain in force.

The laws of the country where you ordered the service or product govern this contract, unless otherwise stated below.

For customers who are not considered consumers, these terms are governed by and interpreted in accordance with the laws of France, and all claims must be brought before French courts.

Consumer information on online dispute resolution (in accordance with Regulation (EU) No. 524/2013): If you are a consumer and have entered into this contract with AvenueMac, you may use an online alternative dispute resolution procedure. The European Commission has set up an online dispute resolution platform, available at http://ec.europa.eu/consumers/odr/.

Consumer information on alternative dispute resolution for customers: AvenueMac is not obliged and does not intend to engage in any alternative dispute resolution process.

These terms constitute the entire agreement between you and us. These terms may only be amended if both you and we agree in writing. If you do not comply with these terms and we do not act immediately, this does not prevent us from taking action against you later and does not mean that we accept or agree that you are not required to comply with these terms.